In case you’re a website owner, a problem can always occur and it doesn’t necessarily need to be associated with the web hosting service. For example, something can go wrong when you bring a web-based application up to date or some critical data might be edited or deleted accidentally. Whatever the nature of the problem might be, you will have to contact the respective client support staff and request them to restore a backup or to assist you in resolving the problem that you’re having. How fast they will do that will predetermine the span of time that your sites will be unavailable. For given websites like community web portals or e-stores, an extended outage can too often mean losing customers and cash. That being said, it is of critical importance that you use the services of a web hosting company that provides not only a good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting feature a 1-hour reply time guarantee, which implies that irrespective of what inquiry or difficulty you may have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and pre-sales matters. Our tech support staff representatives will be at your service 24x7, even on weekends and public holidays, which goes to say that you’ll get prompt assistance at any time. We understand just how priceless time can be, so by the time we answer your e-mail or ticket, we’ll have examined the issue and, if we haven’t sorted it out, we will supply you with more information on what you need to do on your end – when the situation necessitates it. With our support service, you can rest assured that there will be someone to help you instantaneously, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we recognize precisely how critical it is to obtain prompt assistance, we guarantee that you will never need to wait for more than one hour to get a reply to any ticket that you post from your semi-dedicated server Control Panel. The fact is, you will seldom have to wait for more than twenty-thirty minutes and this is valid for any issue regardless of what its nature is – general, billing or technical. Moreover, our technical and client support team will be at your disposal day and night, which goes to say that even in case you open a ticket during official holidays, you’ll invariably obtain an immediate response, which will include the answer to a query, the solution to a predicament or the information necessary to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever need to waste an entire day waiting for an answer like you would with plenty of other hosting companies.