A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It's an efficient method to receive some info about the website hosting services or have some issue resolved as you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the reduced chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you can do another thing while the representative examines the issue involved. In addition, you are able to join a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll have to pay in case you are calling to a different country.

Live Chat Support in Shared Hosting

In addition to the phone and ticket support, we supply live chat support as well. You can get in touch with us every single day, which includes weekends and holidays, and we can give you more details about the Linux shared hosting that we provide if you are not among our customers yet, or about general and billing questions in case you already have an account. Though for strictly tech issues you have to open a ticket to our technical support team, since such issues require additional time to be taken care of, you may still contact us through our live chat for some technical details. For instance, we're able to help you set up an email address in your email client or troubleshoot various issues, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore if you have any questions concerning our Linux semi-dedicated hosting service, you can speak with our customer care team at any moment regardless if you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and difficulties, still we can assist you with quite a few tech questions as well. We can help you select the best package for your websites in case you don't have an account yet, we can reply all the billing questions or issues you have or we can help you with installing your new e-mail address on your PC or smart phone - all the aforementioned will be done in a timely manner since our live chat service is online all day long, every day. Every time you need help, you can talk to a representative and save a long time.