A ticketing system is the most common communication medium that hosting companies offer to their customers. It is usually part of the billing account and is the most effective way to deal with a problem that requires a certain period of time to examine or that has to be escalated to an administrator. In this way, all replies added by either party will be kept in one and the same place in case somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of at least two accounts to execute a certain task or to reach the hosting company’s tech support staff. In case you wish to manage several domains and each one of them is hosted in its own account, you’ll need to use even more accounts simultaneously. It might also take a substantial amount of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with numerous other hosting companies, the ticketing system that we’re using with our Linux shared hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to memorize different logon credentials, since you will be able to manage both your tickets and the web hosting account itself in a single location. So, in case you have an enquiry or come across an obstacle, you can touch base with our client care team instantaneously. Our ticketing system comes with a smart search option. This means that even in case you’ve posted tons of tickets through the years, you’ll be able to track down the one that you want in no time. Moreover, you can read knowledge base hints on troubleshooting commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting service, which implies that you won’t require one more support platform to touch base with our technical support team – you can do it on the spot as soon as you come across a predicament. Posting a new ticket requires a few clicks and tracking down an older one is equally simple. With our smart search box, you can swiftly find any ticket that you have already sent. You can open a ticket at any moment in time as our customer service staff members are on duty 24/7 and respond in less than one hour, even though it seldom takes that much to obtain a response. With Hepsia, you will have everything in a single location and you can just forget about the need to log in and out of 2 or more platforms to solve a simple problem.