The presence of the customer and tech support that a shared hosting company provides will tell you a lot for the services that they provide as well. If you can use only emails and / or tickets, you have most probably discovered some reseller not the hosting supplier. When this is the case, you'll probably have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the actual web hosting company for further help. If the provider provides you with different ways of communication with short response time that are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you will receive timely assistance and top-notch support since they will have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it is always much better to have the option to contact your hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Hosting

All of our Linux shared hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting solutions before you make an order or you are an existing client and you have a question or a problem, you can contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any troubles which need longer time to investigate and fix. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, which means that regardless of what the problem is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated hosting service that we offer feature 24/7 customer and technical support, which means that no matter what problem you have, you are able to contact us and we will assist you quickly. Our guaranteed answer time for every email or support ticket that you open from your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever is more than 20 min. Furthermore, we have phone support with a couple of local numbers worldwide and a live chat, so you'll be able to get in touch with us and find additional details about our solutions even if you do not have an account yet. We are able to assist you with any question or an issue you may have - payment methods, package specifications, e-mail configuration, hosting account settings, etc. If you use our services, you will not ever have an issue where you need to wait for a couple of days to get an issue resolved like you may need to do with lots of other suppliers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties or questions with regard to the pre-installed software the server comes equipped with. If you have not acquired your VPS server package yet, you are able to find out a lot more about our services by giving us a call or through the live chat service. For more tech issues, you can send an e-mail or open a ticket via your billing Control Panel and you'll receive assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time generally does not exceed 30 mins. In case you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS package and our administrators will help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will receive prompt support when you purchase a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the better option if the matter in question needs a longer period of time to be solved or if it has to be given to our admins, as it's a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.