Tech Support Channels
A One–Hour Ticket Response Guarantee
We provide a 60–minute response time warranty for each support ticket or email that you send to our customer service team. We will quickly respond to all typical enquiries and forward right away the case to our server admins if any additional assistance is required. If you order our Optional Admin Services package, we will complete any of the included tasks at a time that has been agreed upon earlier.
A Topflight Support Service
We’ll be available to you 24x7 to respond to any questions that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help tackling server admin tasks, you can order our Optional Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Hosting Control Panel is installed by default for every dedicated server. Among its features is a rather convenient integrated knowledge base that will walk you step by step on how to use it. Most of the help articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Hosting Control Panel.