A 99.9% Server Uptime
The benefit of developing your own shared hosting platform is that you do not need to worry about compatibility – you configure a special set of software tools in such a way so as to work with a defined set of hardware parts. The result is something even more stable and dependable, as there are much less possible chances of failure. We’ve set up our cloud hosting platform atop tried and tested hardware components along with a seriously customized version of Security–Enhanced Linux in an attempt to set up a very safe environment for all your web sites.
That is the reason why, with each of our Linux shared hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you want to offer an enterprise–class web hosting service, you can barely rely on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure a faster–than–the–speed–of–sound connection speed with the rest of the world.
And thanks to this, no matter which datacenters you pick: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all possible risks with our cloud hosting packages and even though our company provides top–notch technical support, there are cases when the client is just not pleased with what we have to offer. Or he wants to switch to a more powerful web hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully happy, we will give you a refund.
24/7 Technical Support
We have diligently chosen each individual member of our 24x7 support department to ensure that we can provide the best customer care service that you can possibly get. Each of our techs has lots of years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. Moreover, they are at your disposal 24x7x365 – you will be able to contact them at any time and they will respond back to you as soon as possible.
Their average support ticket response time is well under twenty minutes, while with many other web hosting distributors you are forced to wait around for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered in under an hour.